Ab Initio Systems Ltd Privacy Policy

Who are Ab Initio Systems Ltd?

Ab Initio Systems Ltd (trading as Ab Initio Software) are the developers and suppliers of AdminBase software for businesses manufacturing and installing home improvements or related services. The aims of the software produced by Ab Initio Systems Ltd is to help their customers in the way they sell and supply their products and fulfil product guarantees made. Ab Initio Systems Ltd have two offices based in Burton on Trent and Bordon. We provide full training and support services for our software. We also provide our software on a hosted platform for customers not wishing to maintain an on site server to run AdminBase and related products. (See separate notice regarding our responsibilities under GDPR as a data processor for hosted AdminBase).

What information we collect

To work with you effectively, we will need your name, your job title, your job role, the name of the company you work for and other contact details like email address, telephone number and your physical address. We will also record information on what products we supply you are interested in together with what products you already have which are relevant or related to your interests. We use our in house software systems to then record our interactions with you like phone calls, meetings and emails.

How we use your information

We use the information about you to help us provide advice to you and remind us about any previous interactions we have had with you.

Who we share your information with

The information we record about you will be accessible to all Ab Initio Systems Ltd employees. We also may need to share your basic contact details with a third party supplier (eg provision of Postcode lookup data). Apart from this we will never share your information with third parties for any other reason.

How we keep your information safe and secure

Online privacy and security is the most important aspect of any customer service and we take it extremely seriously. We use a variety of the latest technologies and procedures to protect your personal information from unauthorised access, destruction, use or disclosure. All data is stored in a CRM database, and only Ab Initio Systems Ltd employees have access to this data. No employee apart from an administrator can export or delete your information.

Your rights to the data we hold about you

If at any stage you need to ask us any questions about the data we hold about you, please put your query in writing by email to admin@abinitiosoftware.co.uk

How long do we keep your information for

We’ll keep your personal information for as long as we need it to provide the Ab Initio Systems Ltd products and services you’ve signed up to. We may also keep it to comply with our legal obligations, resolve any disputes and enforce our rights. These reasons can vary from one piece of information to the next and depend on the products or services you’re signed up to, so the amount of time we keep your personal information for may vary. In all cases, our need to use your personal information will be reassessed on a regular basis, and information which is no longer required for any purposes will be disposed of.

How we handle your customer data when transferred to our computers

Occasionally to provide software support and troubleshoot errors we may need to take a copy of your data and transfer it to our computers. If we do this we guarantee that a) the data will only be used by our support technicians to resolve your problem b) once the problem is resolved the copy of the data will be destroyed and c) we will never pass this data to any third party person or organisation.

 

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