Terms & Conditions

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

AdminBase Software Licence Agreement

PLEASE READ THIS CAREFULLY BEFORE CONTINUING

BY RUNNING ADMINBASE YOU ARE AGREEING TO BE LEGALLY BOUND BY THE TERMS AND CONDITIONS OF THIS LICENCE AGREEMENT AND AGREE TO BECOME A LICENSEE. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THIS LICENCE AGREEMENT YOU SHOULD UNINSTALL THE SOFTWARE.

When you accept the terms and conditions of this Licence Agreement by installing AdminBase (the “Licensor”) shall immediately grant you (the “Licensee”) a limited, non-exclusive, non-transferrable licence to Use AdminBase and any and all accompanying documentation (the “Software”) on a maximum of 1 Computer, subject to the terms and conditions of this Licence Agreement. You may not transfer the Software electronically from one computer to another and may not distribute it over a network.

  1. Use of the Software

    1. In this Licence Agreement, “Use” shall be defined as including the installation of the Software by copying, transmitting or loading it into the permanent memory of a computer or other device (each a “Computer”) for the processing of the system instructions or statements contained in the Software. “Use” shall also include copying the Software in machine-readable form for the purposes of understanding the contents of such machine-readable material (which may be known as reverse-engineering).

    2. A maximum of 1 copy of the Software may be made for back-up and/or disaster recovery purposes.

  2. Nature of the Software

    The Software is commercially licensed software. It is not open-source, freeware or shareware. The licence fee payable for Use of the Software in accordance with this Licence Agreement is according to our list price published at http://www.abinitiosoftware.co.uk/pricing.html

  3. Licensee’s Undertakings 

    By accepting the terms and conditions of this Licence Agreement you hereby undertake:

    1. Not to copy the Software except as permitted by sub-Clause 1.2;

    2. Not to disassemble, decompile or otherwise reverse-engineer the Software;

    3. Not to Use the Software on more than 1 Computer(s) at any one time in violation of this Licence Agreement;

    4. To ensure that your employees, agents and other parties under your control who will use the Software do so in accordance with the terms and conditions of this Licence Agreement and are accordingly notified of the same;

    5. To reproduce and include any and all copyright notices of the Licensor as they appear in or on the Software and any and all copies thereof;

    6. Not to permit or facilitate the Use of the Software in any manner which would constitute a breach of the terms and conditions of this Licence Agreement;

    7. Not to place or distribute the Software on any website, ftp server or similar location without the express prior written consent of the Licensor; and

    8. Not to Use the Software for any purpose which may be deemed immoral, illegal, offensive, threatening, abusive or otherwise harmful.

  4. Transferring the Software

    1. The Software is licensed only to you. You may not rent, lease, sub-licence, sell, assign, pledge, transfer or otherwise dispose of the Software, on a temporary or permanent basis, without the prior written consent of the Licensor.

  5. Limited Warranty

    1. Subject to the limitations and exclusions of liability below, the Licensor warrants that the Software will materially conform with any documentation that accompanies it and with any specifications or descriptions provided by the Licensor.

    2. Subject to sub-Clause 5.1, the Software is provided “as is” without any warranty of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

    3. The Licensor does not warrant that the Software will be error-free or that such errors will be corrected and the Licensee is solely responsible for all costs and expenses associated with the rectification, repair or damage caused by such errors.

    4. The Licensor shall not be liable if the Software fails to operate in accordance with the limited warranty set out in sub-Clause 5.1 as a result of any modification, variation or addition to the Software not performed by the Licensor or caused by any abuse, corruption or incorrect use of the Software, including use of the Software with equipment or other software which is incompatible.

    5. In the event that the Licensor incurs any liability of any kind, that liability shall be limited to the licence fee paid by the Licensee for the Software. Nothing in this Clause 5 nor in the remainder of this Licence Agreement shall limit or exclude the Licensor’s liability for death or personal injury arising out of the Licensor’s negligence nor for fraudulent misrepresentation.

  6. Your Statutory Rights 

    This Licence Agreement gives you specific legal rights and you may also have other rights that vary from one country to another. Some jurisdictions do not allow the exclusion of implied warranties, or certain kinds of limitations or exclusions of liability, so the limitations and exclusions included in this Licence Agreement may not apply to you. Other jurisdictions do allow limitations and exclusions subject to certain conditions. In such a case the limitations and exclusions included in this Licence Agreement shall apply to the fullest extent permitted by the laws of such applicable jurisdictions. If any part of the limitations or exclusions in this Licence Agreement is held to be void or unenforceable, such part shall be deemed to be deleted from this Licence Agreement and the remainder of the limitation or exclusion shall continue in full force and effect. Any rights that you may have as a consumer (i.e. a purchaser for private as opposed to business, academic or government use) are not affected.

  7. Intellectual Property Rights 

    The Software and related documentation are copyright works of authorship and are also protected under applicable database laws. The Licensor retains ownership of the Software, all subsequent copies of the Software and all intellectual property rights subsisting therein, regardless of the form in which such copies may exist. This Licence Agreement is not a sale of the original Software or any copies thereof.

  8. Term and Termination

    1. This Licence Agreement is effective until terminated. You may terminate it at any time by destroying the Software together with all copies in any form.

    2. This Licence Agreement shall also terminate upon conditions set out elsewhere in this Licence Agreement or if you fail to comply with of the terms and conditions of this Licence Agreement.

    3. You agree that, upon such termination, you will destroy the Software including any copies in whatever form.

  9. General

    1. Each party irrevocably agrees that the courts of the country of registration of the Licensor, its subsidiary office, or reseller which issues an invoice for the Software, shall have exclusive jurisdiction to resolve any controversy or claim of whatever nature arising out of or in relation to this Licence Agreement and the place of performance of this Licence Agreement shall be that country and the laws of that country shall govern such controversy or claim.

    2. This Licence Agreement constitutes the complete and exclusive statement of the Licence Agreement between the Licensor and you with respect to the subject matter of this Licence Agreement and supersedes all proposals, representations, understandings and prior agreements, whether oral or written, and all other communications between us relating to that subject matter.

    3. Any Clause in this Licence Agreement that is found to be invalid or unenforceable shall be deemed deleted and the remainder of this Licence Agreement shall not be affected by that deletion.

    4. Failure or neglect by either party to exercise any of its rights or remedies under this Licence agreement will not be construed as a waiver of that party’s rights nor in any way affect the validity off the whole or part of this Licence Agreement nor prejudice that party’s right to take subsequent action.

    5. This Licence Agreement is personal to you and you may not assign, transfer, sub-contract or otherwise part with this Licence Agreement or any right or obligation under it without the Licensor’s prior written consent.

Any questions concerning this Licence Agreement or the Software should be directed to the Licensor. Contact details are available from www.abinitiosoftware.co.uk/contactus.html

Ab Initio Systems Ltd Privacy Policy

Who are Ab Initio Systems Ltd?

Ab Initio Systems Ltd (trading as Ab Initio Software) are the developers and suppliers of AdminBase software for businesses manufacturing and installing home improvements or related services. The aims of the software produced by Ab Initio Systems Ltd is to help their customers in the way they sell and supply their products and fulfil product guarantees made. Ab Initio Systems Ltd have two offices based in Burton on Trent and Bordon. We provide full training and support services for our software. We also provide our software on a hosted platform for customers not wishing to maintain an on site server to run AdminBase and related products. (See separate notice regarding our responsibilities under GDPR as a data processor for hosted AdminBase).
 

What information we collect

To work with you effectively, we will need your name, your job title, your job role, the name of the company you work for and other contact details like email address, telephone number and your physical address. We will also record information on what products we supply you are interested in together with what products you already have which are relevant or related to your interests. We use our in house software systems to then record our interactions with you like phone calls, meetings and emails. We will also collect your banks account name, sort code and number if you have authorised us to collect payment of invoices from you by Debit Debit.
 

How we use your information

We use the information about you to help us provide advice to you and remind us about any previous interactions we have had with you.
 

Who we share your information with

The information we record about you will be accessible to all Ab Initio Systems Ltd employees. We also may need to share your basic contact details with a third party supplier (eg Postcode data for address verification). We will also share your name, address, contact details and bank information with Eazy Collect Services Ltd if you have agreed to a Direct Debit to collect payments from you. Apart from this we will never share your information with third parties for any other reason.
 

How we keep your information safe and secure

Online privacy and security is the most important aspect of any customer service and we take it extremely seriously. We use a variety of the latest technologies and procedures to protect your personal information from unauthorised access, destruction, use or disclosure. All data is stored in a CRM database, and only Ab Initio Systems Ltd employees have access to this data. No employee apart from an administrator can export or delete your information.
 

Your rights to the data we hold about you

If at any stage you need to ask us any questions about the data we hold about you, please put your query in writing by email to admin@abinitiosoftware.co.uk
 

How long do we keep your information for

We’ll keep your personal information for as long as we need it to provide the Ab Initio Systems Ltd products and services you’ve signed up to. We may also keep it to comply with our legal obligations, resolve any disputes and enforce our rights. These reasons can vary from one piece of information to the next and depend on the products or services you’re signed up to, so the amount of time we keep your personal information for may vary. In all cases, our need to use your personal information will be reassessed on a regular basis, and information which is no longer required for any purposes will be disposed of.
 

How we handle your customer data when transferred to our computers

Occasionally to provide software support and troubleshoot errors we may need to take a copy of your data and transfer it to our computers. If we do this we guarantee that a) the data will only be used by our support technicians to resolve your problem b) once the problem is resolved the copy of the data will be destroyed and c) we will never pass this data to any third party person or organisation.

This statement describes Ab Initio’s GDPR compliance.


Introduction

The General Data Protection Regulation (GDPR) comes into force on May 25, 2018. The GDPR applies to both individuals and businesses and along with existing data privacy legislation, it regulates the way in which personal data of EU citizens should be handled and harmonizes data privacy legislation across the EU.


Ab Initio's role under GDPR

A ‘data controller’ is an entity that controls how and why personal data is processed and a ‘data processor’ uses, handles or works with the data under the instruction of the controller. Ab Initio is both a data controller and data processor for the purpose of existing data privacy legislation and GDPR.
 

How GDPR impacts Ab Initio

The company has undertaken a full review of our internal security controls and data protection mechanisms to ensure that they meet or exceed GDPR requirements. 

 

The key elements include

  • A review of where data resides, how it is secured and who can access or change this data

  • Updates to our internal security processes to meet GDPR requirements including processes associated with incident response, secure development and third party compliance

  • Updates to internal policies to address changes in legislation;

  • A review of the contractual terms that govern the relationship between Ab Initio and its customers and suppliers
     

How will GDPR impact how Ab Initio does business?

To comply with GDPR Ab Initio is amending our existing Terms and Conditions, the document which sets out each party’s obligations in relation to data protection. In incorporating these updates in the Terms and Conditions, the document sets out in more detail, each party’s responsibilities in relation to how and for what reason either party is collecting, using or handling personal data.

 

1 - How can Ab Initio make this change?

GDPR contains a legal requirement obliging organisations to update existing contracts which deal with data protection to a more detailed standard. Ab Initio’s Terms and Conditions have been updated to reflect any changes in your contract with us and are available to view on our website.

 

2 - Why is Ab Initio making this change?

GDPR contains a legal requirement obliging organisations to update existing contracts that deal with data protection to a more detailed standard including statements on (i) how the parties will deal with data breaches, (ii) the assistance they will give to each other, (iii) the responsibility they have to each other.

 

3 - When will the changes come into effect?

The GDPR comes into effect on 25th May 2018. 

 

4 - Will this change happen every year?

No, this is a one off change.

 

5 - What do I need to do know?

You should read and ensure you understand and will abide by the terms contained in the amendment to your terms. You should file the amendment somewhere safe, along with your Terms and Conditions so that you can refer to them whenever necessary.

AdminBase Support Terms and Conditions
 

  1. Licenses on monthly subscription

    Support is included during the life of the Agreement (see separate terms and conditions for Agreements) This includes :-

    • Web Support

    • Telephone / Remote Support

    • Report Modifications

    • New Custom Reports

    • Software Modifications

    NB Report and Software Modifications during the initial support must be agreed in writing with Ab Initio Systems Ltd. We reserve the right to refuse modifications that we does not consider to be to the overall enhancement of the software.

  2. Licenses purchased

    Support as above but for the first three months following installation. Installation is deemed to be when we have completed installation of the software not when the customer starts to use the software.

     

    Customers choosing not to renew support contracts are welcome to submit bug reports by email only which will be actioned and included in updates. If support is required on a call by call basis, this is available @ £85+ VAT per support day payable in advance. No software updates will be available to customers without support. If a support contract is required sometime after the expiry of a previous support contract a fee to cover software updates made available on restart will be charged. 

    Customers without support who require AdminBase to be moved to a new server incur a reinstallation charge of £400 plus VAT. 

    After the initial 3 months free support the options for continued support are as follows :-
    For up to date pricing please refer to www.abinitiosoftware.co.uk/pricing.html

     

    ONLINE
    This option allows customers to post their queries to our support web site. All support calls received by this method up to 4pm daily will receive a reply the same day with an answer or with details of what action will be taken to answer the question with an expected date of completion. Minimum 12 month contract.

     

    TELEPHONE & REMOTE
    In addition to the Online support options Telephone & Remote Support Customers may also make unlimited use of telephone support. Support calls arising from telephone calls may be logged onto the support web site by Ab Initio staff for other customers to benefit from. As with online support calls received up to 4pm daily will be responded to the same day. Monthly contracts are for a minimum of 12 months. Minimum 12 month contract.

     

    ENHANCED
    In addition to the Telephone and Remote support options Enhanced Support Customers will benefit from free report modifications. Minimum 24 month contract.

     

    Support can be paid for annually or monthly by Direct Debit. Contact Ab Initio for correct annual or monthly pricing.

In Summary the options are:-
























Notes

  1. Report Modifications must be requested by email to reports@abinitiosoftware.co.uk

  2. The design of Custom Reports will become the property of Ab Initio Software and may be for offered for purchase to other customers at Ab Initio's discretion.

  3. Ab Initio reserves the right to refuse modifications or report changes it does not consider to be to the overall enhancement of the software.

  4. Customers whose support option does not include free custom reports or modifications may agree a price for these with Ab Initio subject to Note 3.

  5. Support Options may be upgraded at any point during a contract and downgraded annually on the renewal of the contract.
     

* Maximum 20 hours per annum
** Subject to terms and conditions

Telephone & Remote

Enhanced see note 5,6

Initial 3 months

No Support

Online

Yes

Yes

Yes

Yes

Yes

Bug Notification by Email

Yes

Yes

Yes

No

Yes

Download Updates From Website

Yes

Yes

Yes

No

Yes

Support Questions By Web

Yes

Yes

No

No

Yes

Support Questions By Telephone

Yes

No

No

No

Yes

Report Modifications see note 1,3,4

Yes*

No

No

No

Yes

New Custom Reports see note 2,4*

Yes**

No

No

No

Yes**

Software Modifications see note 3,4

Yes

Yes

No

No

Yes

New Letters & Forms

Ab Initio Systems Ltd
 

AdminBase Hosting
 

Terms and Conditions
 

  1. Introduction

    This agreement sets out the terms and conditions of your AdminBase Contract until this agreement is terminated under Section 4. Throughout the period of this agreement the software remains our property.

  2. Definitions

    In this Agreement, the following words and phrases shall, unless the context otherwise requires have the following meanings:-

    1. Ab Initio; We – Ab Initio Systems Ltd of Broxhead House, 60 Barbados Road, Bordon. GU35 0FX

    2. Customer; You - The person, group of people, or company, who use AdminBase Hosting from Ab Initio under the terms of this Agreement

    3. Hosted – AdminBase software and data are hosted on servers provided by Ab Initio Systems Ltd and accessed by the customer via Remote Desktop Services.

  3. Our Responsibilities to You

    1. INSTALLATION - We will install the AdminBase software onto our servers and provide you with user names and passwords to access the software.

    2. UPDATES – We will update the software for you on our servers as and when they become available throughout the period of your agreement. 

    3. SUPPORT – A minimum of Telephone & Remote support is a requirement to use the hosted service payable monthly or annually.

    4. CHANGES IN PAYMENT AMOUNT – We will only change the amount of your payment (a) to reflect any change in the rate of Value Added Tax or (b) after 30 days notice to you of a change in the fee per hosted user (c) in the event of you requesting additional user licences and/or software add-ons.

  4. Your Responsibilities to Us

    1. MINIMUM TERM – There minimum term for use of hosting is 1 month. 

    2. PAYMENTS – Payments must be made on or before the monthly due date. Failure to do so will mean your logins to the hosted server will be suspended until payment is received.

    3. REDUCING USERS – If this agreement is for more than one AdminBase user you may reduce the number of users by giving us at least one months written notice ending on a normal payment date after the end of the Minimum Contract Term.

    4. CARE – You must ensure that the software is used as intended and according to the instructions we will give you.

    5. COPYRIGHT – The software is protected by copyright and you must not copy it for use on any other computer without our prior agreement.

    6. ASSIGNMENT – You may not assign or try to assign any or all of your rights and responsibilities under the Agreement. Ownership of AdminBase licenses are not transferable to any other person or company under any circumstances.

  5. Ending the Agreement

    1. NOTICE – You may end the agreement by giving us at least one month’s written notice ending on a normal payment date after the end of the Minimum Term. You must pay us any amounts due up to the date on which the agreement ends.

  6. Data Protection

    1. As between the parties the Customer shall own all Intellectual Property Rights in the Customer Data and shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of the Customer Data.

    2. Subject to the remaining provisions of this Clause 11, in the event of any loss or damage to Customer Data by Ab Initio, the Customer's sole and exclusive remedy shall be for Ab Initio to use reasonable endeavours to restore the lost or damaged Customer Data from the latest back-up of such Customer Data maintained by Ab Initio. Without limitation to the foregoing, Ab Initio shall not be liable for any loss, destruction, alteration or disclosure of Customer Data caused by any third party not under its direct control.

    3. If Ab Initio processes any Personal Data (as defined in Data Protection Legislation) on the Customer's behalf when performing its obligations under the Agreement, the parties record their intention that the Customer shall be the Data Controller and Ab Initio shall be a Data Processor of such Personal Data and in any such case each party shall comply with its respective obligations under Data Protection Legislation in respect of any Personal Data related to either party's employees, customers and agents which comes into the receiving party's possession. “Data Protection Legislation” means in EU countries, the EC Directive on the protection of individuals with regard to the processing of personal data, the free movement of such data (95/46/EC) (so long as it remains in effect), Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data (from the date it takes effect), and all local laws or regulations giving effect to that directive and that regulation and any successor legislation relating to the processing of personal data; the Privacy and Electronic Communications Regulations 2003; and in non-EU countries, any similar or equivalent laws, regulations or rules relating to information or data identifying individuals.

    4. Without limiting the provisions of Clause (iii):

      1. Ab Initio shall process Customer Data comprising of personal data (“Customer Personal Data”) only in accordance with the terms of the Agreement and any lawful instructions reasonably given by the Customer from time to time;

      2. each party shall take appropriate technical and organisational measures against unauthorised or unlawful processing of the Customer Personal Data or its accidental loss, destruction or damage;

      3. taking into account the nature of the Services, Ab Initio shall assist the Customer by appropriate technical and organisational measures, insofar as this is possible, for the fulfilment of the Customer’s obligations to respond to requests for exercising the data subject’s rights under Data Protection Legislation with respect to the Customer Personal Data;

      4. Ab Initio shall not transfer the Customer Personal Data to another party without the Customer's prior written approval;

      5. the Customer shall ensure that the Customer is entitled to transfer the Customer Personal Data to Ab Initio so that Ab Initio may lawfully process the Customer Personal Data in accordance with the Agreement on the Customer's behalf;

      6. Ab Initio shall keep a record of any processing of the Customer Personal Data carried out in the course of the Services together with records of Ab Initio’s compliance with its obligations under Data Protection Legislation with respect to the Customer Personal Data (“Records”);

    5. Ab Initio shall provide the Customer with reasonable co-operation and assistance in relation to the Customer’s obligations under Data Protection Legislation with respect to the Customer Personal Data, taking into account the nature of the Services and the information available to Ab Initio including:

      1. any request made by a data subject to have access to the Customer Personal Data relating to that person;

      2. the Customer’s obligations to report a security breach to regulators and data subjects and in the Customer’s dealings with Regulators;

      3. providing the Customer and regulators with all information and assistance necessary to demonstrate that the Services comply with Data Protection Legislation.

    6. The cost of such co-operation and assistance referred to in Clause 11.5 shall be at the Customer’s sole cost unless such co-operation and assistance directly relates to Ab Initio’s breach of its obligations in the Agreement in which case such co-operation and assistance shall be at Ab Initio’s cost.

    7. If Ab Initio becomes aware of any unauthorised or unlawful processing of any Customer Personal Data or that such data is lost or destroyed or has become damaged, corrupted or unusable Ab Initio shall, without undue delay, on becoming aware of any matter described in this Clause 11.7 notify the Customer.

    8. Title to the Customer Data and all Intellectual Property Rights in it shall remain the property of the Customer.

    9. Defined terms used in this Clause 6 shall bear the same meaning as those terms are defined in Data Protection Legislation.

Ab Initio Systems Ltd
 

AdminBase Monthly Subscription
 

Terms and Conditions
 

  1. Introduction

    This agreement sets out the terms and conditions of your AdminBase Contract until this agreement is terminated under Section 4. Throughout the period of this agreement the software remains our property.

  2. Definitions

    In this Agreement, the following words and phrases shall, unless the context otherwise requires have the following meanings:-

    1. Ab Initio; We – Ab Initio Systems Ltd of Broxhead House, 60 Barbados Road, Bordon. GU35 0FX

    2. Customer; You - The person, group of people, or company, who receive AdminBase from Ab Initio under the terms of this Agreement

    3. Non-hosted – AdminBase software and data files are installed on the Customers hardware and network

    4. Hosted – AdminBase software and data are hosted on servers provided by Ab Initio Systems Ltd and accessed by the customer via Remote Desktop Services.

  3. Our Responsibilities to You

    1. INSTALLATION (NON-HOSTED)– We will remotely install the AdminBase software onto your computer(s). If you wish to have AdminBase installed on more than one computer, it is your responsibility to make sure a working network is in place prior to our installing the software. Note the contract is priced according to the number of users.

    2. INSTALLATION (HOSTED) - We will install the AdminBase software onto our servers and provide you with user names and passwords to access the software.

    3. TRAINING – We will provide remote training on the software free of charge as and when required by you up to a maximum of two days (16 hours). If you prefer us to carry out training on your premises this will be charged for at the current daily on-site rate.

    4. UPDATES (NON HOSTED)- We will make available maintenance updates for download from our website as and when they become available throughout the period of your agreement. 

    5. UPDATES (HOSTED) – We will update the software for you on our servers as and when they become available throughout the period of your agreement. 

    6. SUPPORT – We will provide you with unlimited telephone support and report customisation during the period of this agreement. 

    7. MODIFICATIONS – We will consider requests for modifications to the software to suit your company, but we reserve the right to refuse such requests. This does not include development of additional features. If these are required they will be charged at a price agreed between ourselves at the time.

    8. CHANGES IN PAYMENT AMOUNT – We will only change the amount of your payment (a) to reflect any change in the rate of Value Added Tax or (b) after the end of the Minimum Contract Period if we give you three months prior notice of a change (c) in the event of you requesting additional user licences and/or software add-ons.

  4. Your Responsibilities to Us

    1. MINIMUM TERM – You agree to pay for AdminBase for a minimum period of 12 months. 

    2. PAYMENTS – Payments must be made on or before the monthly due date. Failure to do so will render the software unusable and support will be withheld until payment is received to bring the account up to date. 

    3. REDUCING USERS – If this agreement is for more than one AdminBase user you may reduce the number of users by giving us at least one months written notice ending on a normal payment date after the end of the Minimum Contract Term.

    4. CARE – You must ensure that the software is used as intended and according to the instructions we will give you.

    5. COPYRIGHT – The software is protected by copyright and you must not copy it for use on any other computer without our prior agreement.

    6. ASSIGNMENT – You may not assign or try to assign any or all of your rights and responsibilities under the Agreement. Ownership of AdminBase licenses are not transferable to any other person or company under any circumstances.

  5. Ending the Agreement

    1. NOTICE – You may end the agreement by giving us at least one month’s written notice ending on a normal payment date after the end of the Minimum Term. You must pay us any amounts due up to the date on which the agreement ends. If you wish to end the agreement before the end of the Minimum Term, then payment for remaining months at the monthly payment amount will be due before the agreement can be terminated.

  6. Data Protection – applicable to HOSTED only

    1. As between the parties the Customer shall own all Intellectual Property Rights in the Customer Data and shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of the Customer Data.

    2. Subject to the remaining provisions of this Clause 11, in the event of any loss or damage to Customer Data by Ab Initio, the Customer's sole and exclusive remedy shall be for Ab Initio to use reasonable endeavours to restore the lost or damaged Customer Data from the latest back-up of such Customer Data maintained by Ab Initio. Without limitation to the foregoing, Ab Initio shall not be liable for any loss, destruction, alteration or disclosure of Customer Data caused by any third party not under its direct control.

    3. If Ab Initio processes any Personal Data (as defined in Data Protection Legislation) on the Customer's behalf when performing its obligations under the Agreement, the parties record their intention that the Customer shall be the Data Controller and Ab Initio shall be a Data Processor of such Personal Data and in any such case each party shall comply with its respective obligations under Data Protection Legislation in respect of any Personal Data related to either party's employees, customers and agents which comes into the receiving party's possession. “Data Protection Legislation” means in EU countries, the EC Directive on the protection of individuals with regard to the processing of personal data, the free movement of such data (95/46/EC) (so long as it remains in effect), Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data (from the date it takes effect), and all local laws or regulations giving effect to that directive and that regulation and any successor legislation relating to the processing of personal data; the Privacy and Electronic Communications Regulations 2003; and in non-EU countries, any similar or equivalent laws, regulations or rules relating to information or data identifying individuals.

    4. Without limiting the provisions of Clause (iii):

      1. Ab Initio shall process Customer Data comprising of personal data (“Customer Personal Data”) only in accordance with the terms of the Agreement and any lawful instructions reasonably given by the Customer from time to time;

      2. each party shall take appropriate technical and organisational measures against unauthorised or unlawful processing of the Customer Personal Data or its accidental loss, destruction or damage;

      3. taking into account the nature of the Services, Ab Initio shall assist the Customer by appropriate technical and organisational measures, insofar as this is possible, for the fulfilment of the Customer’s obligations to respond to requests for exercising the data subject’s rights under Data Protection Legislation with respect to the Customer Personal Data;

      4. Ab Initio shall not transfer the Customer Personal Data to another party without the Customer's prior written approval;

      5. the Customer shall ensure that the Customer is entitled to transfer the Customer Personal Data to Ab Initio so that Ab Initio may lawfully process the Customer Personal Data in accordance with the Agreement on the Customer's behalf;

      6. Ab Initio shall keep a record of any processing of the Customer Personal Data carried out in the course of the Services together with records of Ab Initio’s compliance with its obligations under Data Protection Legislation with respect to the Customer Personal Data (“Records”);

    5. Ab Initio shall provide the Customer with reasonable co-operation and assistance in relation to the Customer’s obligations under Data Protection Legislation with respect to the Customer Personal Data, taking into account the nature of the Services and the information available to Ab Initio including:

      1. any request made by a data subject to have access to the Customer Personal Data relating to that person;

      2. the Customer’s obligations to report a security breach to regulators and data subjects and in the Customer’s dealings with Regulators;

      3. providing the Customer and regulators with all information and assistance necessary to demonstrate that the Services comply with Data Protection Legislation.

    6. The cost of such co-operation and assistance referred to in Clause 11.5 shall be at the Customer’s sole cost unless such co-operation and assistance directly relates to Ab Initio’s breach of its obligations in the Agreement in which case such co-operation and assistance shall be at Ab Initio’s cost.

    7. If Ab Initio becomes aware of any unauthorised or unlawful processing of any Customer Personal Data or that such data is lost or destroyed or has become damaged, corrupted or unusable Ab Initio shall, without undue delay, on becoming aware of any matter described in this Clause 11.7 notify the Customer.

    8. Title to the Customer Data and all Intellectual Property Rights in it shall remain the property of the Customer.

    9. Defined terms used in this Clause 6 shall bear the same meaning as those terms are defined in Data Protection Legislation.

  7. Other

    Signing of the AdminBase Agreement by the customer constitutes acceptance of the above terms and conditions.

 
 
 
 
 
 

Systems Ltd

For more information please call us on: 01283 551005