AdminBase has become a sophisticated double glazing tool which is now recognised as the industry standard and has thousands of users throughout the UK.
If you are looking for a way to manage your business better and feel in control of your back office, our CRM software is the perfect solution. It is a complete system for companies that are looking to manage their sales processes, customer data and contract fulfilment process with ease! Our software is suitable for a small company with one installation team and equally for a large national company and it is ideal for canvassers, sales representatives, surveyors, fitters and service engineers!
Once you start using AdminBase, it can be completely tailored to each aspect of your business!
Our company name, Ab Initio, Latin for ‘from the beginning’, is an appropriate choice as its founder and Company Director, Rhonda Ridge, has been involved in software development and computer technology since the very early days of the PC.
Ab Initio Software had its small beginning back in 1991. Rhonda was working for a family run Double Glazing Installer. Most records were kept manually and there was no software package suitable within the industry that could manage the process from Lead through Sale to Service Call. So Rhonda developed AdminBase, and within a couple of years it had developed to such an extent that she was able to offer it to others as a software system for other window companies.
Since then, Ab Initio have made it a policy to listen to their customers requests for additions to the software to the end that AdminBase has become a sophisticated management tool which is generally now recognised as the industry standard and has thousands of users throughout the UK and Ireland, from one-man bands to major manufacturers.
AdminBase has been a fantastic addition to our business. The current COVID situation has also proved to us the value of the software.
Our team are now working from home using the cloud version as if they were sat in the office.
The scheduling of appointments, both for the sales and installation teams is now all in one place and the efficiencies we are getting are beyond our initial expectations!
Coupled with the ability we now have to give our customers up to date and timely information and the level of support offered we would most definitely recommend using this software.
The longer we use Adminbase, the more we are getting out of it. All information relating to a customer is in one place and this aids communication and makes retrieving plans or purchase orders very simple. Staff are encouraged to add to the notes at each contact with a customer which has helped enormously with our customer satisfactiont. The vital task of Job Costing is simplified and using the diaries makes controlling all installations including subcontractors seamless.
We use the dashboard and automated notifications in AdminBase throughout our business. We have receive fantastic feedback from our customers, the constant updates makes them feel relaxed taking away the worry when engaging companies in our industry, they feel we are in total control of the project. We have seen a massive drop in phone calls to us chasing progress, allowing us to operate with less administrators, so it pays for itself. If you are serious about customer service ...then this system will provide you with a huge advantage over the competition.
Adminbase has transformed the way we work as a company completely for the better. The information is always at hand. Customer service is absolutely superb and is never too much and always dealt with as quickly and efficiently as possible. Reports have revolutionised how we work. Thank you for the service you provide.
Adminbase is an integral part of our business. Unlike other providers, the team at Ab Initio have industry experience which results in a package that is packed with features that help improve efficiency and customer service delivery. The software is regularly updated and Ab Initio listens to it's users to drive the features that our business needs.
As a data driven business, AdminBase has allowed us to view hidden insight into our business, it has given us the medium to apply controls where they are needed and freedom where they are not. I’m sure when I’ve called up for support, the team look at the phone number and wonder what on earth is he going to ask now? But they have never failed to answer my queries and have gone above and beyond to help us implement AdminBase deep into our processes which helps us understand our business better.
Our home improvement business solutions have been designed to completely eliminate paper, duplication and human error. With the industry more competitive than ever before, looking after your business processes efficiently is becoming more and more important. Every element of AdminBase has been designed to improve efficiency and customer service, helping take the stress out of day-to-day tasks and improving the way you interact with your customers.
Our software is constantly evolving and we regularly make updates based on user feedback and the needs of the industry. Recently, we launched a web-based version of AdminBase, making staying on top of your business easier than ever before. With unlimited storage space and easy accessibility from any device, there has never been a better time to move your company forward with AdminBase. Find out more today with a free demo or give us a call on 01283 551005.